Unimark EC3000 Series Manual del operador descargar pdf (Pagina 19)

Page 19 of 24 71U-1409-300K; REV 20 EC3000 Installation and Operator’s Manual

10.0 Troubleshooting

The following section is provided to assist in the installation of the Unit, and covers issues that may occur when installing

new equipment. This section is not intended for regular maintenance or repair of the Unit.

10.1 Unit will not power up

10.1.1 Verify AC plug is installed into the power supply module.

10.1.2 Verify that the power switch on the power supply module is in the ON position (I).

10.1.3 Verify that the power supply module is connected/installed into the Unit’s back panel.

10.1.4 Check the AC line level.

10.2 Unit will not communicate with the host system

10.2.1 Verify communication cable is plugged into the connector marked HOST on the rear of the Unit, or one of

the alternate host interfaces.

10.2.2 Verify that the communication parameters of the host system match the Unit’s host port parameters.

Unit’s communication parameters and host port selection are done at the factory per customer

requirements.

10.3 Unit will not recognize a coupon when swiped through the optional swipe reader slot

10.3.1 Check coupon or label fragments in the swipe path and clear as required.

10.3.2 Check that the coupon swipes through the slot and past the magnetic head smoothly.

10.4 Cannot read the display

10.4.1 Verify that the display is not exposed directly to sunlight. Character displays can be difficult to see in

sunlight. Relocate the Unit if necessary.

10.4.2 Shade the display with your hand. If the display still cannot be seen, return the Unit to Unimark or a

certified service center.

10.5 Bar code scanner will not transmit data, appears to be off, or flashes continuously

10.5.1 Verify that the Unit is actually connected to the host system. The Unit will only generate a scan beep if

bar code data is “transmitted” to a host that is running an active application.

10.5.2 It is possible that the communication parameters of the scan engine are not set or have been changed.

Contact Unimark Service for instructions on how to configure the scan engine or return the Unit for

service.

10.5.3 If the bar code scanner illumination LEDs flash continuously or erratically, the scanner may not be

detecting movement within the scan window properly:

10.5.3.1 Clean the scanner lens.

10.5.3.2 Verify that the scan area is clean and has not been marked up.

10.5.3.3 Clean the coupon present / detection beam cover lense.

10.5.4 If the bar code scanner appears to be powered off:

10.5.4.1 Move a coupon or paper with black print through the scan area. This should cause the

scanner to turn on (flash) its illumination LEDs so the scanner can read a bar code.

10.5.4.2 If the LEDs do not turn on, contact Unimark Service for instructions on how to configure the

scan engine or return the Unit for service.

10.5.5 If the scanner reads bar codes randomly, the scanner lens may be dirty or smudged. Locate the scanner

lens area and clean with a soft non-abrasive/lint free cloth.

If the Unit still does not function properly, contact Unimark Service at (800) 255-6356 or (740) 201-0080.

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Unimark EC3000 Series Manual del operador Pagina 19