Unimark EC3000 Series Manual del operador descargar pdf (Pagina 20)

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 20 of 24

11.0 Customer/Technical Support

11.1 Return Authorization/Customer Service

To return a product to Unimark for repair or other assistance, please be prepared with the following information before

calling our Customer Service department at (800) 255-6356 or (740) 201-0080 (U.S. office).

 Customer name and telephone number

 Product model number or description

 Product serial number

 Description of failure

 Billing address

 Customer ship to address and method of shipping

 Repair option selection (Warranty, Flat Rate, Time and Materials or Refurbishment)

Our Customer Service Specialist will be entering the information into our system during your call to ensure quick and

accurate handling of your return. You will then be given a return authorization number. Perform the following steps to

complete the return process:

11.1.1 Prepare item for return to Unimark - Do NOT include accessories, power cable or ancillary items unless directed

otherwise by Customer Service. DO NOT SHIP WITH RECEIPT PAPER ROLL INSTALLED!

11.1.2 Packaging – Use original packaging materials or equivalent. If not available, Unimark can provide at a small

cost.

11.1.3 Enter the RA # on the packing list and on the outside of the container in at least two locations for easy

identification at Unimark.

11.1.4 Shipping label to include return address as well as “ship to”.

11.1.5 Notify your “carrier of choice” for pick-up and delivery to Unimark.

11.2 Technical Support

As a purchaser or Unimark authorized third party maintainer of Unimark products, you have the added benefit of

technical assistance in the installation, diagnosis and use of Unimark products.

Just call our toll free number (800) 255-6356 or (740) 201-0080 and allow the auto-attendant to guide you to our

technical support line. A technical support analyst will assist you.

To better serve you, please have the product in question on-line and ready to test prior to calling technical support.

In addition, have the following information available:

 Model Number/description

 Serial Number

 Failure message/code/description

Unimark Products operates a service support center and has access to Certified Service Partners around the world.

Contact Unimark for the closest facility to your location.

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Unimark EC3000 Series Manual del operador Pagina 20