Unimark EC3000 Series Especificaciones descargar pdf (Pagina 5)

AIMS System and Services Agreement Page 5 of 60

2.15 Defects: means incorrect implementation or failure to conform to specifications

resulting in incompleteness, inadequacy, or imperfection. Defects will be logged,

prioritized and corrected in accordance with the definition of Event found below.

Defects identified during Preliminary Reviews, any testing steps and Final

Acceptance shall be corrected in accordance with the terms and conditions of

this System Agreement. Following Final Acceptance, Defects will be corrected in

accordance with the License Agreement.

2.16 Deliverables: means all Licensed Software, Third Party Software, Goods, and

Documentation to be delivered by and all items of Services to be performed for

and provided to County by Contractor under the Agreement.

2.17 Documentation: means such documentation as delivered by Contractor to

County and accepted by County at Final Acceptance of the System relating to

the use, function and support of the System, as may be amended from time to

time by Contractor. Such Documentation shall include, but not be limited to, the

Statement of Work, the Preliminary and Final Acceptance Criteria and the

changes, modifications, alterations and configurations made by Contractor or its

subcontractors to the Software hereunder to provide County the System. For

purposes hereof, Documentation also includes the User and/or System

Administrators’ Guides, Deliverables, and other written or electronic material as

made generally available by Contractor to its customers relating to the use,

function and support of the Software, as may be amended from time to time, by

including any derivative works thereto.

2.18 Effective Date: means the date that this System Agreement is executed by the

County.

2.19 Event: means an incident whereby the System is either not working or its

operation is inconsistent with the Documentation. Events are divided into

categories. The categories are Priority 1, 2, 3 and 4 as further defined below.

Priority 1 - Critical Business Impact Event: means the impact of the

reported Defect is such that the County is unable to either use the System

or reasonably able to continue working using the System.

Priority 2 - Significant Business Impact Event: means important

features of the System are not working properly. While other areas of the

System may not be impacted, the reported Defect has created a

significant, negative impact on County's productivity and/or service level.

Priority 3 - Some Business Impact Event: means important features of

the Software are not working properly. County impact is minimal loss of

operational functionality.

Exhibit 3

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Unimark EC3000 Series Especificaciones Pagina 5